Legal

PRIVACY POLICY

Effective date: 1 October 2026

1. Who We Are

Imperial Car Rentals ("Imperial", "we", "us") provides premium, wheelchair-accessible Toyota Voxy hire in Nyahururu, Nanyuki, and surrounding areas of Kenya. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, submit a booking or contact request, or otherwise engage with our services.

2. Information We Collect

We collect information that you provide directly to us through our booking bar and contact form, including your full name, phone number, email address, pickup and destination locations, rental dates, and any trip details you choose to share.

We may also collect limited technical data automatically when you use our website, such as your IP address, browser type, device type, pages visited, and referring URLs. We use Vercel Analytics to understand aggregate traffic patterns on our site.

3. How We Use Your Information

We use the information we collect to:

  • Process and respond to your booking enquiries and contact requests
  • Arrange vehicle delivery, collection, and rental agreements
  • Communicate with you about availability, pricing, and trip logistics
  • Send service-related updates about your reservation
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect against fraud or misuse

4. Legal Basis for Processing

We process your personal information on the basis of your consent when you submit a booking or contact form, and where necessary for the performance of a contract — that is, to deliver the rental services you request. We may also process data where required by Kenyan law.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

  • Service providers who help us operate our website and communications (for example, our form delivery and hosting providers)
  • Delivery partners involved in arranging pickup or drop-off at your request
  • Authorities where required by law, regulation, or legal process

6. Data Retention

We keep your booking and enquiry records only for as long as needed to provide our services, maintain business records, and meet legal, tax, or accounting requirements. When data is no longer required, we delete or anonymise it.

7. Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working properly and to measure usage through Vercel Analytics. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the Internet is completely secure, we strive to use industry-standard safeguards.

9. Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate data, request deletion of your data where we no longer need it, and withdraw your consent at any time. To exercise any of these rights, contact us using the details at the end of this policy.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

11. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be published on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

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